Prado Museum Accessibility

Step-free across all three buildings, free wheelchair loan at the Jerónimos entrance, audio descriptions, monthly touch tours and Spanish Sign Language tours. The Prado is one of Spain's most accessible museums — here's how to make use of every service.

The Prado is fully step-free and offers a wide range of services for visitors with disabilities — from free wheelchair loan to monthly touch tours for blind and partially sighted visitors. See our free & reduced tickets page for the companion-free policy and visitors guide for general practical info.

Facilities and services in detail

Mobility

All three Prado buildings (Villanueva, Jerónimos and Casón del Buen Retiro) are connected by lifts and the entire route is step-free. Doorways are wide. Free wheelchair loan is available at the Jerónimos entrance — reserve in advance via the official site to guarantee one. Accessible toilets are on every floor.

Sight

The audio guide includes detailed audio descriptions of every major painting. The museum hosts monthly "Hoy toca el Prado" sessions where blind and partially sighted visitors explore tactile reproductions of key works alongside an experienced guide.

Hearing

Sign-language video tours in Spanish Sign Language (LSE) are available, and induction loops are installed at all information points. The museum runs occasional guided tours in International Sign — check the official calendar.

Cognitive

The Prado offers visits adapted for visitors with dementia and Alzheimer's ("El Prado para todos"), and quiet hours during certain weeks of the year. Ask at the information desk.

Support offered

Services to make your visit comfortable

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Wheelchairs

Free loan at the Jerónimos entrance — reserve in advance via the official site to guarantee availability.

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Free companion

One companion of a disabled visitor enters free of charge — see our free & reduced tickets page for booking instructions.

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Audio descriptions

Detailed audio descriptions of every major painting via the official audio guide, available in 8+ languages.

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Assistance dogs

Assistance dogs are welcome throughout the museum and the café — no advance notice required.

Accessibility FAQ

Common questions about access at the museum

Is the museum fully wheelchair accessible?

Yes. All three buildings are connected by lifts. Doorways are wide; the route is step-free throughout.

Can I reserve a wheelchair?

Yes — request one in advance via the official site. The loan is free.

Are companions admitted free?

Yes — one companion of a disabled visitor is admitted free of charge. The disabled visitor pays standard admission (or free if eligible).

Are there visits adapted for cognitive disabilities?

Yes — the "El Prado para todos" programme runs visits adapted for visitors with dementia, Alzheimer's and other cognitive needs. Book through the museum's education department.

Are guide dogs allowed?

Yes. Assistance dogs are welcome throughout the museum, including the café.

Is parking available for blue-badge holders?

There is no dedicated museum parking, but disabled-only spaces are available on Calle Felipe IV directly outside.

Are there quiet rooms in the museum?

Yes — staff can direct you to quieter galleries on request, particularly on the lower floor of the Casón del Buen Retiro.

How do I book a touch tour?

Touch tours run monthly for blind and partially sighted visitors. Book directly through the museum's accessibility department on museodelprado.es, ideally a month ahead.